DNA Test Refund Policy:
We are happy to try and work with our clients, as we understand life doesn’t always work out like expected.
You purchased a DNA test because you have questions, and we want to help answer those questions for you. If you need more time to collect your samples, or need to change a participant, please call our office to find out how to go about changing your case instead of cancelling it.
Returns/Refund Before Kit Ships:
All refund inquiries must be submitted via email and cannot be taken over the phone. If DNA test services are canceled before shipping, a $35 refund processing fee will be deducted.
For “Make Your Own Kit” orders, if your order has not yet been processed and the collection instruction email containing your case number has not yet been sent, a $35 processing fee will be deducted from your refund.
For “Legal DNA Test” orders, if the collection appointment has not yet been scheduled or a collection kit has not been not yet been sent, a $35 processing fee will be deducted from your refund.
If a refund request is filed within 30 days of the order date, refunds will be issued according to our policies (see below). Refunds for DNA or paternity test kits, internet sales or specials, and international orders will not be issued: all sales are final.
Returns/Refund After Kit Ships:
If a refund is requested within the eligible 30-day period, but the DNA test kit has already been shipped, collection instructions for a Collect & Send (MAKE-YOUR-OWN-KIT) test have already been sent, or a legal DNA test appointment has already been scheduled, a 50% refund will be issued, excluding any shipping charges.
Any shipped kit and unused USPS return envelope should be discarded, as they cannot be reused for another case.
For “make your own kit” orders, when your order is processed and case set up, we will email your case number, sample collection and mailing instructions. This email constitutes receipt of service/merchandise in lieu of the DNA collection kit.
Further, missed appointment fees may apply in addition to other costs associated with processing your order if the appointment is not cancelled in an appropriate time / manner. Mobile DNA collection fees and shipping for legal DNA test kits are non-refundable.
Returns/Refund During or After Testing Has Started:
If the samples you submit are received and processed but do not yield sufficient DNA for testing to be completed, or if the laboratory is otherwise unable to complete testing using the submitted samples, we will contact you with available options and pricing for submitting new samples. If you are unable or unwilling to provide new samples, no refund will be issued, as laboratory services have already been performed on your behalf.
No refunds will be issued once any sample associated with the case has been received by the laboratory or once testing has begun.
If testing cannot be completed due to information submitted with the samples, including personal notes, statements regarding possible alternative relationships, or other conflicting information provided to the laboratory no refund will be issued.
If you are unsure which type of DNA test to order, please contact us prior to placing your order at (877) 786-9543, and press option for sales department.
Returns/Refund After 30-90 Days:
If samples are not submitted within 90 days of case initiation, the case may be closed without refund. Additional fees may apply to reopen and process a closed case. Cases cannot be reopened more than one year (12 months) after the original order date, and a new test must be purchased.
In certain circumstances, we may request that the purchaser or cardholder provide valid identification to verify authorization for the payment method used. This is comparable to presenting identification when making an in-person purchase. If identification verification is requested, testing may proceed and be completed; however, results will not be released until the verification process has been completed.
No refunds will be issued once any sample associated with the case has been received by the laboratory or once testing has begun.
All refunds and partial refunds are issued solely at the discretion of PaternityUSA.com. No refunds will be provided for cases or orders more than 30 days old. Refunds are also not available for promotional offers, internet specials, sale items, or cases where any discount has been applied.
Returned checks may be electronically redeposited without further notice, and declined credit or debit card transactions may be reprocessed. By paying for your DNA test kit by check, you acknowledge and agree to these terms.
By purchasing a DNA test from PaternityUSA.com, whether online or by phone, you acknowledge that you have read, understood, and agreed to these Terms of Sale.